client expectations

Breaking up with a problem client

O.L. writes:

I have been in a branding project with a client for about four months now. I struggle to even write that. I generated dozens of concepts, made tons of revisions, often with two weeks of silence in between, and have had enough. We're supposed to work on a business card project after we finalize the visual identity, but I cannot do it. I have reached my limit. How do I break up with a client? How do I say - thanks for the good times, but I've had enough?

Dealing with potential clients negotiating over prices or offering to pay in exposure

A.B. writes:

I started my business in January and the biggest problem I'm consistently having is negotiating my prices. Far too often, a client comes to me expecting me to work for free (or as they like to call it "exposure"), even though my prices are listed on my website. How do I deal with this? Should I change my rates? What's the best way to determine a fair price point? Thanks so much!

When a client is resistant to your advice

J.G. writes:

What do you do when your client is resistant to your advice, and because of that is slowing down the timeline quite a bit? My client is SUPER nice, but is really hung up on being trendy, despite her awareness and saying she doesn't want to be trendy. She is a photographer and I originally talked her out of going down the path of doing another watercolor + gold foil logo, but she keeps coming back to it despite my best attempts at creating something classic and timeline, claiming that it feels more "personal".

Is this something that you would just call it a wash, and do what the client says? I want to communicate that I know my branding + logo principles, and that she shouldn't be in control, but I also don't want to come across as arrogant, or reluctant to her feedback.